Empowering WMATA’s MetroAccess Services with Operator-Rider Negotiations
The Washington Metropolitan Area Transit Authority (WMATA) provides ADA complementary paratransit service in the Washington, D.C. metropolitan area through its MetroAccess program. Although MetroAccess riders, such as the disabled or seniors, pay a one-way fare of $2.5, WMATA faces an operating cost of over $70 per passenger trip. Given the fixed operating budget, WMATA and its contractors are in constant pursuit of innovative ways to boost operational efficiency and improve customer travel experience.
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